1.877.321.4455
Bilingual Customer Service Representative
in Vaughan
Job Title:
Bilingual Customer Service Representative
Location:
Vaughan, ON
The Customer Care Professional enhances the customer experience by identifying customers' needs and opportunities, then satisfying those needs while exceeding the customer's expectations.
Essential Responsibilities and Duties:
. Have the passion to connect and build rapport with a variety of customers and their changing needs
. Ability to customize services for customers based on their individual needs and promote appropriate products and services as necessary Accurately complete transactions with a sense of urgency and an eye for detail
. Follow through on all calls to ensure customer closure and satisfaction
. Manage difficult or emotional customer situations effectively
. Respond promptly to customer needs
Competencies:
. Customer service oriented skills and ability
. Flexibility and enthusiasm for troubleshooting problems and providing effective solutions
. Listen and resolve problems in a timely manner and use reason, even when dealing with emotional situations
. Speak clearly and persuasively in positive or negative situations, listen and establish clarity to resolve issues and increase customer satisfaction with Rogers Communications
. Experience using Windows and Internet web browsing computer applications
. Excellent listening, and problem solving skills
. Availability to work a variety of different hours during the week is desirable
Additional Requirements :
• Minimum 2 years customer service experience
• Call centre experience an asset
• Experience with Warranty administration
• Professional attitude
• Team player mentality
• Excellent computer skills (Word, Excel, Lotus Notes)
• Superior communication, organizational, and time management skills
• Fluently bilingual (French/English)
• Flexible to work various shifts - 8:30am to 5pm/12:30pm to 9pm/Saturdays
Compensation:
$40-$42k
Health & dental benefit, plus company paid RRSP plan.
Send resume to:
llapierre@peoplestore.ca
Bilingual Customer Service Representative
Location:
Vaughan, ON
The Customer Care Professional enhances the customer experience by identifying customers' needs and opportunities, then satisfying those needs while exceeding the customer's expectations.
Essential Responsibilities and Duties:
. Have the passion to connect and build rapport with a variety of customers and their changing needs
. Ability to customize services for customers based on their individual needs and promote appropriate products and services as necessary Accurately complete transactions with a sense of urgency and an eye for detail
. Follow through on all calls to ensure customer closure and satisfaction
. Manage difficult or emotional customer situations effectively
. Respond promptly to customer needs
Competencies:
. Customer service oriented skills and ability
. Flexibility and enthusiasm for troubleshooting problems and providing effective solutions
. Listen and resolve problems in a timely manner and use reason, even when dealing with emotional situations
. Speak clearly and persuasively in positive or negative situations, listen and establish clarity to resolve issues and increase customer satisfaction with Rogers Communications
. Experience using Windows and Internet web browsing computer applications
. Excellent listening, and problem solving skills
. Availability to work a variety of different hours during the week is desirable
Additional Requirements :
• Minimum 2 years customer service experience
• Call centre experience an asset
• Experience with Warranty administration
• Professional attitude
• Team player mentality
• Excellent computer skills (Word, Excel, Lotus Notes)
• Superior communication, organizational, and time management skills
• Fluently bilingual (French/English)
• Flexible to work various shifts - 8:30am to 5pm/12:30pm to 9pm/Saturdays
Compensation:
$40-$42k
Health & dental benefit, plus company paid RRSP plan.
Send resume to:
llapierre@peoplestore.ca
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